FAQs

Who is Pro Motor Stripes and why should I purchase from ProMotorStripes.com

Pro Motor Stripes, LLC is a family owned business specializing in automotive restyling products. Our products are proudly made in Ohio, USA. With online sales experience since 2001, our highly trained staff will assist you every step of the way. We offer vinyl stripes, decals, auto graphics to dealerships and retail customers. You will find a great number of factory style and unique designs in our store, made from quality materials and offered at prices that beat the competition.

Pro Motor Stripes is a seller you can trust. We have over 28,000 positive feedbacks on ebay.

Can I call you or order by phone?

We offer deep discounts and operate at very low margins and in effort to keep our overhead and prices as low as possible, we do not have dedicated staff to manage the phone support. We also don't accept orders/payments/questions/requests over the phone for the sake of order accuracy and customer protection. We much prefer email communication, because this way both you and us have a record of all the promises/requests/arrangements made, so in case of any miscommunication we can easily find out where it happened. This way there is a layer of protection for both parties, and it gives you a solid proof, if something was promised but was not delivered.
For the reasons stated above, we do not receive phone calls and don't check voice mails (if any reach our current number). Please send us any questions or requests via email or contact form on our website and we will assist you asap. We are answering emails in the order they are received. You will receive a reply within 24 hours (business days). Most emails are replied within 2 hours when received in normal operating hours.

What are your business hours?

Monday - Friday, 9am - 5pm Eastern Standard Time. Holidays can affect those hours.

Do you Price Match?

Our products are made to order from fresh rolls of materials and offered at very low prices. If you can find the same product from a trusted source, made to the same high standards and from the same quality materials, please send us a link and we may beat the price and offer you an additional discount.

Will I get decals for both sides of the car?

Yes, our kits are sold as a complete set. When ordering side stripes, you will receive decals for both sides of the vehicle.

Can I order replacement sections?

Yes. If you need to order replacement sections, please contact us via email and we will assist you.

Do you offer different Fonts for the lettering?

Yes. We can make the lettering that you want in many different fonts. Please check www.dafont.com or www.1001freefonts.com for a font selection. You can see how your custom lettering will look in any particular font. We can use most of the fonts from these websites. Contact us for more details.

How should I let you know my custom choices for the order?

When placing the order you will see dropdown menus with the choices of standard colors that we offer. Some listings will also have text input boxes where you can request custom lettering. If you have a more general request regarding the order or if you need to send a custom request/specifications previously discussed with us, you can put them in the "notes" field on the shopping cart page.

I cannot find what I want. Do you offer custom kits?

Yes. We do offer custom kits. Please contact us and provide as much information as possible regarding what you're looking for and we will do our best to assist you with your project.

Installation

Will kit come with installation instructions?

Yes, installation instructions will be included with the kit. If somehow you cannot find instructions in the package, please contact us and we will assist you.

Are the stripes difficult to install?

Installation is most cases is not complicated, but requires some time and patience. We provide very good installation instructions with kit that lists all the steps, details, tricks and tips for a successful installation. We can also help to clear any questions, if you have them before installation. When guide is properly followed, even first time installers usually do a great job and achieve beautiful results. If you're not very handy, if you rush the job or cannot follow guide, then results might be less than stellar. In the latter case you might want to find a good professional installer for the product.

Do you have a video showing the installation process?

There are plenty of installation videos available on Youtube and other sources. Process is the same. Please check the video below to see the example of the decal installation. A lot more details are covered in the printed installation instructions that we include with each kit.



Can I remove vinyl graphics later?

Yes. Vinyl material is manufactured and tested to last many years, but can be removed at any time. If kit was installed for extended period of time before removal, you might need some additional tools, like a blow dryer or a heat gun or vinyl removal rotary disk to make process easier.

Will vinyl graphic damage the paint job?

If paint was in good condition (properly cured, not fading, not peeling) before installation, then vinyl installation/removal will not damage it. We have many customers that change decals fairly frequently for the new designs to achieve the unique look that they want.

What vehicle types are the graphics for?

Our kits are designed and advertised for specific models. Please check the description of the item to see the models that kit is designed for.

Can I install a kit on a different make/model?

Please assume that kit is designed only for specific model listed in the description. If you would like to install kit on any other model, please contact us first. We can better advise you, if we know more details about your project. In most cases we can help you and adjust many of our kits for more universal application.

Shipping

How soon will you ship?

Most products are shipped within 1 business days after the payment. If you have a time sensitive project, please contact us and we will be able to give you more precise timeline depending on what exactly you need. We can also offer express shipping options, if required.

Will I receive tracking number?

Yes, tracking number will be forwarded to you once the order is processed.

Is faster shipping available?

Yes, in most cases we can offer express shipping options. Our products are made to order and before we can guarantee express handing and shipping, we need to have a bit more information regarding the item needed. If you need a faster shipping, please contact us with some details (product SKU, color/style/lettering required) and we will work with you to get the order processed and shipped as soon as possible.

Is international shipping available?

Yes, we can ship internationally to most countries. If option is not offered at the checkout, please contact us and we will assist you.

Returns

I received a wrong product. What should I do?

We provide quality automotive products and stand behind our services. We hope that you're pleased with our products. We all make mistakes and any typographic, photographic or other errors are unintentional and subject to corrections. In the unlikely event of any mistake in the order, please contact us as soon as possible and we will take care of the issue.

Can I return the kit, if I just changed my mind?

Please visit Pro Motor Stripes "Terms of Service and Policies" for more details and instructions regarding returns.